The buyer has the right to return/exchange the order within 30 days starting the day of delivery of the goods. Any returns or refunds are not accepted after 30 days.
When Refunds Are Accepted:
We sent the wrong item.
The product arrives damaged, shattered, or different from what you ordered (size, material, design).
The product doesn’t match the description.
Conditions for Returns:
They should not have been used, or altered in any way and come with all tags in place.
Items should be returned in their original packaging.
How to Request a Return/Refund:
Send the scanned copy of the receipt and any other relevant document(s) to [email protected] to avail the offer.
The instructions on how to return the product will be given by our support team within 2-3 business days.
We will review your request and send you a return shipping label via email.
You just need to print your return label and pack the item(s) securely in the original packaging.
Ship the item back to us at the address provided in the return label.
Return Costs
We will cover all shipping costs and provide a full refund the item at no additional cost to you.
Restocking Fee:
There will be no charge for restocking in case of returns.
Exchange
We accept exchanges in cases where the product is wrong, damaged, or not as described. Customers will not have to pay any fees to exchange goods. Replacement products will be sent as soon as we receive notification that your returned item has been shipped.
Important Notes:
Customers are required to bear the charges for the shipment of those products that they wish to return.
Refunds will be credited to your account within 5 working days from the date the return is received.
The turnover period for the refund to reflect in your account may take anything between 10 to 15 days.
Please do not return items without email confirmation, as we are not liable for any lost parcels.
Need More Help?
For any problems or if you did not get your refund, please write us at [email protected].
We will get back to you within two to three business days at most.